Even before the outbreak of the pandemic, a need was evident in organizations to structure the relations between management and their collaborators differently, abandoning the old top-down, control-centered management of relationships. To manage the rise of internal conflict and improve organizational and productive processes, businesses are increasingly turning to alternative dispute resolution mechanisms (ADR) for the management and resolution of conflicts. In that context, leaders will have to develop the ability to be in tune with their work environment, facilitating a culture of listening, recognition, and promoting the sharing and discussion of ideas, all factors that facilitate the establishment of a healthy and balanced work environment, that thus functions better and is more productive.