E&M
2019/2
Contents
Dossier: 1969 Back to the Future
Dossier: Science and Technology
Dossier: Capital and Labor
Dossier: Civil Rights
The Long March from Stonewall to an LGBTQ+ Market
Dossier: Sex, Drugs, and Rock 'n' Roll
The Legacy of Woodstock Is (A)live
Cannabis: An Evergreen Business
Visual Readings
Focus: Competing on the Web and with the Web
The 5 Rules of Online Business
Sharing Economy
Entrepreneurship
Special 30 years of Economia & Management
1998-2007: Great Transformations at the Turn of the Millennium
The Long March from Stonewall to an LGBTQ+ Market
The Italian LGBTQ+ market, that can be estimated at around 93 billion euros per year already in 2016, is characterized by poor research and a small number of active companies. By examining the intersection between the high/low specificity of needs of LGBTQ+ consumers (situations in which orientation/gender identity act respectively as a strong/weak driver of purchasing) and their adaptive/proactive role played in the market, we obtain four types of needs/products and also four types of marketing:
- needs not determined by sexual orientation lead to generic products, that go well with undifferentiated marketing, which allows for attracting preference from the LGBTQ+ target through allusive strategies;
- needs determined by sexual orientation, that are thus specific to this target, lead to ad hoc products and differentiated marketing;
- expressive needs of LGBTQ+ consumers, aimed at communicating individual and collective sexual identity, translate into symbolic products and ideological marketing, where the companies involved support the rights of the LGBTQ+ population through the market, strengthening conditions of economic citizenship;
- needs originally associated with the LGBTQ+ segment that extend to the hetero/cisgender market lead to the emersion of crossover products, supported by intercultural marketing.