E&M

2022/3

Alessandro Delfanti

Work Hard and Have Fun … in an Amazon Warehouse

Inside Amazon warehouses, technological progress, and the managerial techniques related to it, aim to track every movement of workers, measuring and regulating all of their movements. The growing preponderance of digital mechanisms that are nourished by workers means that the warehouse desires not only work, but also data. The software systems underlying inventory and order fulfillment must continuously transform everything workers do into data. At times, the information generated is processed by distant algorithms and subsequently used to break down, reorganize, and rigorously control the work process. However, despite the high level of innovation of its warehouses, Amazon will always have a need for the flexibility of workers and the low cost of labor. The warehouse needs their humanness, that remains the true engine of Amazon.

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