E&M

2022/2

Lorenzo Fenech

Operations management as a Critical Factor

The Covid-19 emergency has refocused attention in the healthcare debate not only on the need to review physical-logistical processes, but also to streamline and digitalize administrative processes. It has also provided an opportunity to improve back-office information systems for the management of processes. This is an excellent basis for a greater spread of operations management as an approach to the management of processes in healthcare companies. However, more organizational investment is required in figures and operations management teams to accompany this development.

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