E&M

2020/4

Joys and Sorrows of Smart Working

During the months of the lockdown, the absence of electronic devices, the existence of cultural constraints (the culture of presence), and the absence of economic incentives to develop smart working projects, together with a difficult remote management of the relationship between bosses and employees and the complexity of redesigning business processes calibrating them on remote work, were the principal factors that prevented or made difficult the adoption of smart working. However, in 70 percent of cases, the companies that have adopted smart working policies have succeeded in overcoming the obstacles.

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