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Rethinking Risk Assessment: A Systemic Approach to Risk Measurement
The escalating exposure of firms to pervasive uncertainty renders a purely economic-financial interpretation of risk inadequate. In this article, we advance a systemic perspective on corporate risk, framing it as a cross-cutting dimension of managerial action that is intrinsically connected to sustainable value creation. After examining the main categories of risk and the shortcomings of traditional ...
Six Dimensions for Evaluating Performance in Seaside Concessions
The issue of beach concessions presents particularly critical aspects, both due to the tensions in the application of European Union law and national law, and because of the uncertainty surrounding tender criteria and the evaluation of technical offers. In this article, we reconstruct the evolution of the regulatory framework, with specific reference to the transposition of the Bolkestein Directive ...
The Impact of Non-Financial Risks: Processes for Strengthening Organizational Resilience
The emergence of increasingly interconnected and weakly historicized non-financial risks is reshaping the principal sources of organizational vulnerability. This article examines the evolution of risk assessment with respect to geopolitical, cyber, reputational, and technological risks, emphasizing the limitations of traditional quantitative models. Through a critical review of the literature and ...
Good Governance, Fewer Problems: The Board’s Role in Risk Prevention
Risk management represents a core component of corporate governance and requires governance mechanisms that are aligned with the firm’s strategic priorities. This article examines the role of the Board of Directors in defining risk capacity, risk appetite, and risk tolerance. To bridge theory and practice, we explore internationalization as a strategic decision that substantially affects a company’s ...
Findings from a Qualitative Study in Retail: Loyalty and Trust in Digital Transformation
Digital transformation is profoundly reshaping the logic of customer loyalty management in the retail sector, affecting both customer interaction methods and corporate decision-making processes. In this context, understanding how organizations interpret and contend with these changes is a central issue. This paper presents a qualitative empirical analysis, developed as a continuation of the first ...
Engagement, Personalization, and Measurement: How AI Is Redefining Customer Loyalty in Retail
For contemporary retail, operating in a context of structural fragility, this is a must. Loyalty can no longer be classified as a natural outcome of the funnel, or simply the result of this or that promotional or technological lever. Loyalty instead is turning into a trust-based platform, with artificial intelligence providing the cognitive infrastructure that enables companies to orchestrate personalization, ...
Touchpoints and Enablers in Digital Loyalty: A Model for Designing Customer Relationships
The proliferation of digital touchpoints does not in itself guarantee lasting relationships with customers. Indeed, in highly competitive environments where switching is easy, customer loyalty is the result of strategic relationship design. With this in mind, we propose an integrated perspective that distinguishes between touchpoints and enablers, in other words, the conditions that make it possible ...
Rethinking Management Education in the Age of Artificial Intelligence
Artificial intelligence is transforming managerial work and, consequently, management education. As algorithmic systems increasingly perform analytical tasks traditionally taught in business schools, the distinctive value of managerial training must be reconsidered. Drawing on the International Federation of Scholarly Associations of Management’s (IFSAM) Generative AI Framework for Management Education ...
Designing Omnichannel Loyalty Campaigns: How Retailers Create Value Through Data and Engagement
The growing complexity of retail is redefining the role of loyalty programs (LPs), which can no longer be treated as isolated promotional initiatives. Due to the proliferation of digital touchpoints and rising customer expectations, campaigns are evolving into integrated systems capable of generating commercial, relational, and informational value. In this article, based on empirical research by The ...
Trust, the Hidden Architecture of the Economy
In markets marked by uncertainty, volatility, and digital transformation, trust can reduce the perception of risk, support consumer and investment decisions, and strengthen relationships with customers and stakeholders. But trust is a fragile resource: It stems from reputation, it is reinforced through consistent behavior, and it can deteriorate rapidly when promises are not backed by action. Therefore, ...