Pet economy as a management laboratory
When examining the business practices and managerial approaches of players in the pet economy, beyond the differences among categories, offering models, company size, and market positioning, a number of recurring regularities emerge. The responses developed by firms do not, in fact, appear random or exclusively tied to the contingencies of individual segments; rather, they tend to refer back to three structural characteristics that run deeply through the entire sector and shape its evolution. These are, in particular: (1) the humanization of the pet, (2) the presence of a dual customer journey, ...