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The Customer Experience as the Heart of Hospitality
The advent of new players and the consequences of the pandemic have forced radical changes in the hospitality sector, requiring a decisive response on the part of operators. In this context, the building has a central role for the quality of the customer experience, as regards both the part linked to systems, and that linked to the reservation or check-in experience. In that sense, data becomes an ...
Retail and Logistics: Two Sides of the Same Coin
The advent of new technologies and the Covid-19 pandemic have favored the acceleration of e-commerce, that has been seeing double-digit growth for almost ten years now. This has contributed to the transformation and development of the logistics sector, penalizing traditional physical trade. The strong interest among investors for properties used for logistics, with a symmetrical disinterest for those ...