Creating value in global knowledge networks. Trust as a strategic lever for collaboration
Introduction Imagine a meeting of fiercely competing Finnish telecom operators, major TV channels, a terminal manufacturer, information and communication technology (ICT) integrators and public-sector officials. They were all sitting together around a table, all deeply engaged in an open discussion about the potential of a new business opportunity. They collaborated intensively to co-create a systemic innovation integrating telecom networks, terminals, applications, and content. None of them alone had the required knowledge and resources, but together they came up with a highly complex system ...