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The European Commission's ComPAct: Bringing Innovation to EU Public Administrations
The communication “Enhancing the European Administrative Space,” also known as “ComPAct,”[1] was adopted by the European Commission on October 25, 2023. It is innovative in that, for the first time, the Commission proposes a comprehensive set of actions in support of administrative modernization and cooperation in and between Member States at all levels (national, regional and local). The ...
Looking Closely Through the Digital Mirror
Among the examples that have appeared recently, but are not necessarily all equally promising as we will see later, we can consider the world of virtual simulations ranging from the medical field for learning and practicing the use of robotic equipment to virtual tours of physical spaces, offering users a realistic and engaging experience of the physical space, or even digital art that can be created ...
Digital Performance Management: New Tools, Old Challenges
Each new wave of digital technology typically triggers a torrent of hype, driven by inflated expectations about the innovation’s benefits. In response, scholars and managers often split into two camps: those who embrace change with little scrutiny, and those who adopt a more measured approach, emphasizing careful experimentation, practical application, and phased adoption (especially critical in ...
Findings from a Qualitative Study in Retail: Loyalty and Trust in Digital Transformation
Digital transformation is profoundly reshaping the logic of customer loyalty management in the retail sector, affecting both customer interaction methods and corporate decision-making processes. In this context, understanding how organizations interpret and contend with these changes is a central issue. This paper presents a qualitative empirical analysis, developed as a continuation of the first ...
A New Space for Corporate Social Responsibility
Sustainability has certainly been a challenge and a subject of debate for a number of years now; a challenge for businesses that have discovered the high financial investments required in this regard, and a subject of debate because in its three dimensions of "environmental, economic, and social sustainability," it has become an expression that encompasses many areas of intervention and presents many ...