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The Case of Uber, Between Innovation and Regulation
The existence of platform-based companies in regulated sectors imposes the need to combine innovative business models with the system of legislation regulating their activity. This is what is observed in the sharing economy, where the creation of value takes place by exploiting excess capacity. Uber has disrupted the sector of urban transport by enabling anyone to work as a driver using their own ...
False Positives: The Anomalies of Online Reviews
With respect to traditional operators (hotels), in the sharing economy the generation of empathy towards the supplier of the service reduces the possibility for negative reviews by users, even in the event of an unsatisfying experience. The high social distance in the context of the sharing economy explains the generation of empathy. In that sense, even traditional operators should act to create warmer ...
The Platform Economy and the Paradoxes of Digital Work
Many of the virtues digital platforms boast of - such as the substitution of human work, the formalization of informal economies, the definition of flexible and autonomous forms of use, or the democratization of the market and business – are not confirmed by empirical evidence; rather, we can see trends in the opposite direction. As much as the platform economy appears as a “disruptive innovation,” ...