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Magazine article (E&M - 2020/2) Micacchi Lorenza, Valotti Giovanni

The Issue of Corporate Governance in Public Utilities

Public utilities, companies operating in the sectors of water, the environment, energy, and transport, have a profound impact on quality of life, being responsible for basic infrastructure and the provision of the main services in the collective interest of the population. In the history of our country, these companies grew in monopoly conditions, as a direct representation of the public entities ...

Magazine article (E&M - 2020/4) Dalli Daniele , Viglia Giampaolo, Pera Rebecca, Grazzini Laura

False Positives: The Anomalies of Online Reviews

With respect to traditional operators (hotels), in the sharing economy the generation of empathy towards the supplier of the service reduces the possibility for negative reviews by users, even in the event of an unsatisfying experience. The high social distance in the context of the sharing economy explains the generation of empathy. In that sense, even traditional operators should act to create warmer ...