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The Customer Experience as the Heart of Hospitality
The advent of new players and the consequences of the pandemic have forced radical changes in the hospitality sector, requiring a decisive response on the part of operators. In this context, the building has a central role for the quality of the customer experience, as regards both the part linked to systems, and that linked to the reservation or check-in experience. In that sense, data becomes an ...
Great Transformations of the Sales Sector
In Italy, offices, hotels, retail, and logistics absorb the majority of investments in commercial real estate and are facing important challenges today. Offices, that have been transformed by the new methods of hybrid work, have seen an evolution in the offer of the product and services associated with them; hotels, the facilities impacted the most by the pandemic, represent those with the greatest ...