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The Compass of Trust for Management
Customer trust is the main driver of the economic performance of a business. This is even more true in digital channels, the have a strong need for trust. To fully grasp the opportunities deriving from new technologies, it is necessary to move towards omnichannel marketing, that places the customer at the center of the business and its channels. This is the way to model the organization, the processes, ...
Advanced Analytics for Managerial Decision
The data-driven economy has emerged in recent years. The digital revolution, the increase of connectivity, and the instant spread of information are revolutionizing the way we operate and work, at the individual, company, and institutional level. There is increasing recognition of the importance of data. The period of emergency we are living through is also pushing us to use quantitative information ...
Elements of Management for Penal Institutions
Today, it is becoming increasingly necessary to foster a contamination between the world of management and that of prison administration. Prison must not abandon the goal of rehabilitation for which it is established, and at the same time, it cannot lose sight of its nature as an organization. As such, it is required to cover the needs of its various stakeholders. The complex purpose of a penal institution, ...
New Leadership for the Italian PA
An analysis of the resumes of Italian public managers shows that they are very old (54.8 years of age, total average), their origin (and education) is from the Center and South of the country, with legal education and limited experience internationally and outside of the public administration. More than one-third of top managers are women: on this point, the central public administration has a better ...